Terms and Conditions

Safety and security when you shop

The following sales and delivery terms apply to all deliveries from Stadsing A/S. These terms apply in cases where no other agreement has been made between you as the buyer and Stadsing A/S.

As of 01.05.2023 purchases from Stadsing A/S can only be made via a CVR number.
In addition, you must be registered as a customer with Stadsing A/S.

Order confirmation
When you have placed an order, you will receive an order confirmation by email specifying which product(s) you have purchased.

IMPORTANT
On delivery we recommend that the packaging is carefully inspected so that transport damage can be detected upon delivery. If the item is not in order upon receipt, or if you discover hidden damage to the item (where there have been no visible signs on the packaging), please contact Stadsing A/S by phone at 70 15 34 00 or kundesupport@stadsing.dk as soon as possible and within a reasonable time. In case of damage/defect the product MUST NEVER be put into use before you have had a dialogue with Stadsing A/S' customer service and we have given approval for use.

We recommend that complaints about hidden damage discovered after unpacking are made no later than the next business day at 12:00, as this greatly eases the burden of proof against the carrier/warehouse.

If the item's packaging is damaged upon receipt, we recommend that you note this on the consignment note when signing for receipt. However, you should refuse to accept the item if the item itself is visibly damaged. You should then contact Stadsing A/S to agree on the further procedure.

If you live in a remote location, have a garage or similar, it can be agreed that the item is left without a signature. In that case it will be at your own risk with regard to theft, possible damage, etc. If this is desired, it can be noted in the comment field when placing the order.

Stadsing A/S delivers goods to all VAT-registered addresses. If you are not VAT-registered, you can either choose to have the item delivered to a company you have access to and are allowed to use as recipient (e.g., a workplace) or you can collect the item at Danske Fragtmænd's terminal.

If no one is present at the VAT-registered address when the carrier arrives, the carrier will take the goods back. You must then arrange a new delivery through Stadsing A/S or arrange collection yourself. If we must deliver the item to you again, you must bear the shipping costs yourself.

Price and payment
All prices are exclusive of VAT, packaging fees and environmental contributions. If Stadsing A/S' costs increase due to rises in wages, freight or insurance premiums, customs, duties, taxes, exchange rates or other circumstances beyond Stadsing A/S' control, Stadsing A/S reserves the right to adjust prices to cover these without prior notice. It is the buyer's responsibility to obtain information about current prices.

You can order your goods online and pay with Visa/Dankort, MasterCard, American Express. A fee of 1.25% of the purchase applies when paying with MasterCard or American Express.

If payment is made by card, you are always protected against misuse. You have the option to reject a payment when you receive your account statement. You have no deductible in the event your card is misused in an online shop that uses SSL (Secure Socket Layer) in its payment system. Thus you are better protected than in the physical world, where you have a deductible of 1,200 kr. if your Dankort is misused with the PIN code. Data you send when purchasing with a card are encrypted (SSL) and can therefore only be read by PBS. Neither Stadsing A/S nor others can read the data.

The amount for the goods is only charged when the goods are dispatched from our warehouse. On your account statement the transfer to Stadsing A/S will be shown as "Stadsing A/S".

Stadsing A/S' payment terms are net cash. When the first payment has been received, the payment term changes to 10 days net provided satisfactory credit information or unless otherwise agreed.
Invoices are sent electronically either by email or to an EAN number. If you wish the invoice to be sent by post, a fee of kr. 45.00 will be added.
A fee of 100.00 DKK is charged for issuing a reminder. If payment is not made on time, a compensation fee of 310.00 DKK will be charged, and a monthly interest of 8.2% will be calculated from the due date until payment is made. Stadsing A/S reserves the right not to deliver further deliveries if payment for previous deliveries has not been made on time.

Stadsing A/S reserves the right to change the general or agreed payment terms without notice.

Reservation for pricing errors, sold-out goods etc.
In the event of pricing errors, sold-out or discontinued items, input errors or force majeure, Stadsing A/S reserves the right to wholly or partially cancel the agreement or postpone delivery.

Force majeure includes, but is not limited to, labor disputes, war or military call-ups, blockades, closures, political unrest, state intervention of any kind, lack of fuel or other circumstances beyond Stadsing A/S' control that affect Stadsing A/S' ability to fulfill its delivery obligations.

Stadsing A/S accepts responsibility for damage caused by our products only if they have been used exactly as prescribed in the safety data sheet and product sheet.

Shipping
Deliveries within Denmark are shipped D.D.P. (Delivery Duty Paid) according to applicable Incoterms. This means that freight and insurance are paid by Stadsing A/S, and the risk transfers at the place of delivery. Delivery of products from Stadsing A/S is free of charge for purchases over kr. 1.300,00. For purchases below this amount, a fee of kr. 110,00 per order is charged. Deliveries to the Faroe Islands, Greenland and Iceland are shipped F.O.B. Danish port (Free On Board) according to applicable Incoterms. If the buyer requests a shipping method that deviates from the seller's normal method, the buyer may be charged the full shipping cost. Stadsing A/S determines the shipping method for goods subject to special legal rules or other regulations regarding shipment.

Defects and delays
Delay in delivery does not entitle the seller to compensation. If there are defects in the delivered goods, the buyer may, within 8 days after delivery, require repair or replacement at Stadsing A/S' option. The buyer can only cancel the agreement if there is a substantial defect and Stadsing A/S does not repair/replace within a reasonable time. Only if the agreement is cancelled can the buyer claim compensation from Stadsing A/S, and such compensation can never exceed the agreed purchase price for the delivered item.

Remedies do not cover cases where defects are due to the delivery not being maintained and used in full accordance with the given instructions, incorrect or inappropriate use, modifications or technical interventions made without Stadsing A/S' prior written consent, extraordinary influences, repairs carried out by workshops not approved by Stadsing A/S, or the use of non-original spare parts or accessories. Parts of the delivery not manufactured by Stadsing A/S are only compensated to the extent that the seller obtains compensation from Stadsing A/S' subcontractors. Consequential damages, including downtime, loss of time, lost profits or other indirect loss, are not compensated.

Use of the product
In connection with the sale of products, the buyer is, via safety data sheets and product labels or otherwise, informed about the correct use and properties of the product to an extent that allows the buyer to assess the product's suitability. Issued brochures or safety data sheets will not automatically be replaced by new versions, however legal requirements for updating supplier usage instructions are respected. Before use, the buyer must determine whether the product is suitable for the intended task, and the buyer assumes all risk and responsibility for use of the product. In case of resale, the buyer is obliged to pass on the received information.

Safety data sheets and product sheets (SDS)
Safety data sheets and product sheets are available on the webshop.

Liability for damage caused by the delivery (product liability)
For product damage not covered by the Product Liability Act, the seller is only liable if it is proven that the damage is due to error or negligence by Stadsing A/S or others for whom it is responsible. Stadsing A/S is not liable for damage to products manufactured by the buyer or products in which these are incorporated. Stadsing A/S is not liable for business interruption, lost earnings or other indirect loss. These limitations on Stadsing A/S' liability do not apply if the company has been guilty of gross negligence. For product damage not covered by the Product Liability Act, the seller is in any case only liable to the extent that coverage is obtained under the product liability insurance taken out by Stadsing A/S. Stadsing A/S' liability for product damage to items that by their nature are normally intended for non-commercial use and are mainly used by the injured party accordingly, as well as the seller's liability for personal injury, is governed by the Product Liability Act.

Retention of title
The supplier reserves ownership of the delivered goods until full payment has been made.

In the event of the customer's payment default, the supplier is entitled, without prior notice, to repossess the delivered goods, and the customer is obliged to hand them over. In the event of repossession under the retention of title, the customer must compensate for any loss and all costs, including attorney's fees, incurred by the supplier.

The customer is not entitled to resell, transfer, pledge, lend, lease or otherwise dispose of the delivered goods or have them integrated into real property in such a way that the retention of title cannot be maintained until full payment has been made. If legal action is taken against the delivered goods by a third party, including distraint, the customer is obliged to notify the supplier immediately.

Governing law and venue
The parties undertake to attempt to resolve any disagreements by negotiation. Failing an amicable solution, disputes between Stadsing A/S and the buyer shall be settled under Danish law at the courts of jurisdiction of Stadsing A/S' domicile.

Privacy policy - What information is collected?
When you as a customer place an order in our webshop, the entered information is stored in our system. We store your name, address, telephone number and any email address. In addition to personal information, your IP address and the website you may have clicked from to reach Stadsing.dk are also logged.
Cookies are used on the site. These are used for search optimization. In Internet Explorer cookies are deleted under the menu Tools -> Internet Options -> Delete

How are your data used?
Your information is stored in our system so that we can send you your goods, as well as to find your previous purchases and thereby provide the best possible support. When you have placed an order, you will receive an order confirmation by email.
Only employees at Stadsing A/S have access to the entered information and no data is passed on to third parties.
As a registrant you always have the right to access your data, and you may object to a registration in accordance with the rules of the Data Protection Act. We do not use log statistics. The data controller is Stadsing A/S.

Right of withdrawal
Returns: Any return of goods can only take place after approval from a sales consultant or customer service representative within 15 working days.
All returns of goods are to be sent to Stadsing A/S, Nørresundby, D.D.P. (Delivery Duty Paid) according to Incoterms 2000 unless otherwise agreed.
It is not possible to return special-order items, outlet items or branded items.

You have an unconditional right to return items purchased from Stadsing A/S provided you return the item within 15 working days in the same condition and quantity as you received it, meaning unused and in the original sales packaging.
Exceptions are special-order items, outlet items and branded items. If you wish to return an unused item, you must fill out our return form on the website. We will arrange for the item to be collected by Danske Fragtmænd.
We will automatically deduct kr. 99.00 as a return shipping fee per package and kr. 599.00 per pallet. You may also exercise your right of return by refusing to accept the item at your address.

Purchase of dispensers from WeCare® and Katrin
All WeCare® and Katrin dispensers include a 3-year dispenser loan agreement for consumables, with the exception of Katrin stainless steel dispensers.

Terms for the dispenser loan agreement:

• The loan agreement runs for a minimum of 3 years
• The loaned dispensers remain the property of Stadsing A/S and must be returned at the end of the loan period
• Only products purchased from Stadsing A/S may be used in the dispensers
• If non-Stadsing products are used in the dispensers, an invoice of kr. 400 per unit will be issued
• As long as the dispensers are covered by this contract they are included in a lifetime warranty
• This warranty, however, is void in case of vandalism, violence or similar
• The loan agreement does not include any use of batteries
• Transfer of dispensers to third parties or relocation of dispensers to another address may only take place with Stadsing A/S' approval

Next-day delivery

In our effort to provide the best possible service to all customers, we cooperate with Danske Fragtmænd - a professional logistics company focused on uncompromising customer service and environmental responsibility. Read more at www.fragt.dk

FREE delivery for purchases over kr. 1000

For purchases of goods over kr.1000 excl. VAT, delivery of products from Stadsing A/S is free within Denmark (except Greenland and the Faroe Islands).
For purchases under kr.1000 excl. VAT, a shipping and handling fee of kr. 250,- per order will apply. For islands without a separate postal code and without a fixed bridge connection, free delivery to the port of shipment applies.

Additional services
We offer a range of additional services to our customers. Prices for these services are also shown in the shopping cart when you place your order.

Shipping for purchases over kr. 1000 excl. VAT - FREE

Shipping for purchases under kr. 1000 excl. VAT - DKK  250

Carry-in - DKK 300

Delivery at a specified time / DOT delivery from - DKK 500

Pickup - FREE

Goods may be left without a signature - FREE

Additional services

We offer a range of additional services to our customers. Prices for these services are also shown in the shopping cart when you place your order.

Where can I have items delivered?

Stadsing A/S delivers goods throughout Denmark. Items are delivered to you via Danske Fragtmænd. For islands without a separate postal code and without a fixed bridge connection, free delivery to the port of shipment applies.

If you need delivery abroad, you are responsible for arranging transport from Stadsing's warehouse in Nørresundby. We are happy to assist with booking freight; the freight invoice can be forwarded to the customer.

What is the deadline for next-day delivery?

We offer next-day delivery for all items that are in stock and ordered Monday–Thursday before 13:00. If you order on Friday before 11:00, the items will be delivered on Monday.

We do, of course, allow for unforeseen delays.

Can I choose when the items are delivered?

Yes — and also the time, as we offer DOT delivery. If you want this service, please contact customer service in advance to place the order. Prices start from DKK 400 and up, and depend on size, weight, time of day and delivery location.

When you place your order, you can indicate which day you want the items delivered. If you do not specify a date, you will receive delivery the next day for orders placed before 13:00. When the items are dispatched from Stadsing's warehouse, you will receive an email with a Track & Trace number. Once your order has been scanned by Danske Fragtmænd, you can follow its progress using the Track & Trace number.

If you are not at home, you can note on the order whether the goods may be left so that no one needs to be present at the address.

Can I pick up my items?

Stadsing A/S offers order pickup at the warehouse in Nørresundby. During checkout, select pickup as the shipping method. After you have placed an order in the webshop, you will receive an order confirmation by email. This confirmation can be printed and brought when picking up. Your items are ready for pickup 30 minutes after you have placed the order, provided all items are in stock.

What happens if the product I order is backordered?

Our standard assortment products will always be in stock and are therefore marked with a green dot on the webshop. Items that are backordered are marked with an orange dot with an indication of the expected delivery time. If it happens that a product that appears to be in stock is actually backordered due to the quantity ordered, our sales department will contact you and can possibly help find an alternative product.

Pallet exchange - IMPORTANT!

EUR pallets cost money, but the advantage of these pallets is that they are part of an exchange system. This way you avoid having to pay for them. However, the delivered pallets are only on loan and must be returned to the carrier.

When you receive an order on a pallet (EUR pallet or ½ pallet), you will be asked to sign the consignment note for both the delivery and the pallets. If you have a pallet to exchange, they will balance out and you will not be charged for the pallet.

It is your responsibility that exchange pallets are provided.

When the carrier brings your goods, it is your responsibility to have a pallet ready to exchange. Pallets must be easily accessible, undamaged, intact, clean, dry, and approved (stamped).
If you do not have an exchange pallet ready, you will be invoiced 120 kr. for a EUR pallet or 100 kr. for a ½ pallet excl. VAT.

We do our best to send your goods securely. This means it is difficult to determine in advance whether your goods will be delivered on a pallet — our warehouse staff assess this based on quantity and product mix. As a rule of thumb, if your delivery weighs more than 40–50 kg, you should expect your items to be delivered on a pallet (with a few exceptions).

If you are in doubt, you are more than welcome to contact our customer service at tel: +45 70 15 34 00 or kundesupport@stadsing.dk.

Pickup at the warehouse

Goods can be picked up directly from our warehouse 2 hours after ordering;

Opening hours

Monday - Thursday
Cl. 6.00 - 17.00

Friday
Cl. 6.00 - 16.00

Adresse:
Østre Fælledvej 13
9400 Nørresundby

Kørselsvejledning:
From the south via E45. Take exit 21 (Nørresundby N) after the Limfjord Tunnel. Turn right at the first traffic light and then right onto Østre Fælledvej at the next traffic light. Stadsing is on the right-hand side.

From the north via E39. Take exit 20 (Bouet) and turn left. Take the first exit in the roundabout (Hjørringvej) and follow the road, then turn left onto Østre Fælledvej just before the stonecutter's. Stadsing is on the left-hand side.

Please use gate 2 facing Østre Fælled.

Supplier Service - avoid reminders with automatic payment

Here you can sign up for Supplier Service for your future invoices from Stadsing A/S. Payments are handled easily and automatically and are paid on time — neither too early nor too late.

Benefits of Supplier Service:

• On-time payment
• No reminders
• Easier administration
• Ability to receive credit note payouts

When you fill in the form, please note the following:

• You must enter your customer number in the form — NOT your webshop username. Contact customer support at tel. 70 15 34 00 or kundesupport@stadsing.dk if you are unsure of your customer number.
• The service is only active once you have received a confirmation from Stadsing A/S and it is shown on the invoice that the invoice amount will be debited via Supplier Service.

(Remember to allow pop-up windows!)

Sign up for Supplier Service

Security and storage of confidential information

Your information is confidential and is sent in the same secure way used for online payments. At the bottom of the sign-up window you will see a small padlock icon indicating that you are on a secure server. Additionally, your registration is carried out over an encrypted connection. This means that no one can read or insert information into the data exchanged between you and Nets. Your information is therefore handled completely confidentially. Information is sent directly to Nets.”

You have a unlimited right of return on items purchased from Stadsing A/S, except for special-order items, provided that you return the item within 14 days in the same condition and quantity as you received it — that is, unused and in the original sales packaging.

If the return concerns a warranty claim, the item should be returned in the same way provided the claim complies with our terms. 

Contact customer support when you would like to return your items. 

Complaints & Insurance

Complaints

As a customer, you are obliged to immediately—and at the latest the day after receipt of a delivery—to inspect the item(s) and check them for any defects.

Transport damage must be reported immediately to Stadsing A/S.

Stadsing A/S is only liable for original faults and defects. If the customer discovers faults or defects, the customer must immediately submit a written complaint to Stadsing A/S specifying the defect being claimed. If no timely complaint is made, the right to assert defects is forfeited.

The complaint period is in any case limited to 12 months from delivery. After the complaint period has expired, the customer may no longer invoke defects. For third-party products, the complaint period specified in the subcontractor's applicable complaint terms applies. Exchange or repair does not give rise to a new 12-month complaint period.

Stadsing A/S's liability for faults and defects is always limited to, at Stadsing A/S's option, either remedying the defect or supplying a replacement within a reasonable time.

Stadsing A/S is not liable for faults and defects caused, among other things, by modifications made by the customer, repairs carried out by parties other than Stadsing A/S, incorrect use, installation or treatment, water damage, or fire. All products must be used in accordance with safety data sheets, product sheets, or instructions for use.

Insurance

Stadsing A/S is covered by business and product liability insurance with a maximum compensation amount per insurance year of kr. 10.000.000,00. This means that if one of our products causes damage to, for example, a floor, the insurance will cover the damage.

Through membership of SPT Certifikat we are also a member of the Appeals Board for SPT Certifikat, which handles complaints and claims concerning cleaning products that have been delivered to and received by customers of the companies participating in SPT Certifikat.

Price guarantee

If you find an identical item cheaper from a Danish supplier or Danish webshop, simply send the documentation to us. You may submit your request before placing your order.

Documentation should be sent to: ekspedition@stadsing.dk

When we receive your request with documentation, we will examine whether the items are comparable according to the requirements below. You will then be notified, and if the products are comparable, you will receive the item at the same price.

If the request is made before placing the order, you will be able to place the order as usual on www.stadsing.dk once the price has been reduced. If the request is made after the order has been placed, the difference will be refunded to your account.

For the items to be comparable, and for the price guarantee to apply, the following conditions must be met:

• The item's price must include delivery to the curb. Carrying in, assembly and disposal are additional services and are not covered by the price guarantee.
• The item must be in stock with our competitor.
• The price guarantee does not cover promotional offers, bundle offers, campaigns, discount codes and/or offers with limited quantity and/or time.
• The price guarantee does not apply to combined offers provided by Stadsing A/S, and cannot be combined with other discounts from Stadsing A/S.
• Furthermore, the price guarantee does not apply to offers that require any form of membership or to auctions.
• The item must be subject to Danish rules for warranty, consumer protection, customs and VAT.
• The documentation must include the item's price, where it can be purchased and the offer's validity date.

If you are in doubt whether your request will meet the requirements for our price guarantee, please send it to us anyway.

Repair & service - more value for money

Our consultants and service technicians cover the whole country and are happy to visit you. Send an email to customer support or directly to the staff member you wish to have visit.

A visit from our consultants and service technicians is, of course, free of charge*. We are happy to demonstrate products, but most importantly we concentrate on finding the right solution for you and your needs.

Our consultants can, among other things, offer:

• Review and optimization of cleaning agents
• Preparation of conversion lists when switching to Stadsing - what should you use instead?
• Assistance with the layout of cleaning rooms
• Training for individual employees or groups
• Expertise in product selection
• Preparation of investment proposals
• Help when starting up new cleaning stations
• Assistance in preparing APB (workplace instructions)

Our service technicians can, among other things, offer:

• Installation and service of dosing systems for dishwashing and laundry for industrial machines
• Installation of paper and soap dispensers as well as dosing systems for cleaning agents for a fee
• Demonstration and service of cleaning machines
• Repair of floor scrubbers, sweepers, cleaning machines, vacuum cleaners and dosing systems

Our service technicians record everything they do. This means they can always see what has been done and when on, for example, your floor scrubber.

Automatic service subscription

When purchasing floor scrubbers and sweepers, a service subscription is automatically set up. If you have a machine without a service subscription, one can be taken out at any time. This ensures a long service life for the machine. The machine is lubricated, adjusted and inspected once a year by the service technician. The machine is checked at 34 points so nothing is overlooked and you continue to have a reliable machine. All travel and labor time is free on the service day.

Price excl. VAT per year:
kr. 1.095,00 per walk-behind machine
kr. 1.525,00 per ride-on machine
kr. 1.320,00 for sweepers

Repair per call-out is kr. 601,40.
In addition, the hourly rate for service is kr. 640,40 per hour. Travel is free of charge.

If it is a small item to be repaired, e.g. a vacuum cleaner, it is possible to send it in for repair at our workshop in Nørresundby. In that case contact customer service tel. 70 15 34 00.

*) Unless otherwise agreed

Professional planning

A cleaning plan that ensures professional cleaning

Whether or not you are a customer of Stadsing A/S, you can use our planning department. The department has many years of experience planning for public institutions such as schools and nursing homes, cleaning companies, and industrial businesses. Furthermore, we have long-standing experience as a supplier of cleaning agents and cleaning products.

What is planning?

Planning is a service that provides the opportunity to obtain a cleaning plan for a specific cleaning area. This could, for example, be a school or an office building with one or more floors. A cleaning plan can be created for all areas. The drawings can include the frequency of cleaning floors and furnishings as well as a division of work areas.

What do you need to provide as a customer?

To make a calculation, we need a floor plan with m2 or measurements. You can also choose to have our planning consultant come to you to measure the area.

What can I use a cleaning plan for?

If your company needs to submit a bid for cleaning services, you can advantageously use our planning service. With us, you will get an overview of the number of m2 to be cleaned and how to clean most efficiently. The result is a more accurate and structured overview that you can use as the basis for bids to your customers.

If your company has its own cleaning staff, you can use planning to structure your cleaning and thereby get the most out of your cleaning.

What are program codes?

The program codes show how cleaning is carried out in each room. e.g. 511.
The first digit indicates how often daily cleaning is performed.
The second digit indicates how often thorough floor cleaning is done.
The third digit indicates how often thorough cleaning of furnishings is carried out.


This is what we can help with

• Measurement and drafting of rooms
• Preparation of work plans
• Maintenance of key metric models
• Training in cleaning planning
• Assistance to organizations in preparing their own bids
• Independent quality control
• Calculation of future finances
• Calculation of start-up costs
• Precise time standards
• Assessment of training level and possible courses (for a fee)
• Overview of optimization opportunities and possible options for changing methods

For details on price and delivery time, contact:

Customer Service 70 15 34 00
If a customer chooses to terminate the collaboration within 48 months after the planning has been carried out, they will be invoiced for the service. If you are not a customer of Stadsing A/S, you can purchase the service, for which the department will of course be happy to provide a quote. We believe that a more targeted and structure-based cleaning effort ultimately ensures a better working environment.